I have to start by saying that the decision to purchase these speakers has turned out to be ***BY FAR*** my worst ***EVER*** on-line shopping decision / experience. I don't recall ever having this much hassle in any NON-on-line transaction, for that matter.

"If it takes longer, please contact us as soon as possible and we will look into the matter."

Although they did in fact arrive within the estimated time-frame, THERE IS A PROBLEM, and hence my contacting you. I am SO not impressed.

It is now MAY 1st ... these speakers were purchased (March 9th) NEW but arrived as DEFECTIVE product, and when I contacted you, you initially refused to honour your warranty. Reluctantly you eventually agreed to accept them back, but I have to say that it's only going down-hill from there.

The replacement speakers arrived yesterday, but I was unable to test them until today, as they do not come with an audio input cord (speakers I'm familiar with always include it, usually permanently attached to the right speaker). At that point I realized that the previous, defective, speakers didn't have one either, but when I returned them to you I inadvertently assumed they had and returned MY audio input cable in error. (Much later I found out that had they sent me brand new speakers instead of used ones, the speaker cable IS included, and should have been included with these. So the error was theirs, not mine).

So, on top of the initial $91.44 purchase price and then an unexpected $30.69 postage to return defective product to you, I now have had to purchase an audio input cable at a further cost of $19.20. The cost just keeps going up!!!

But THAT is just the beginning. When I initially went to open the package of speakers I noticed that the factory sealed was broken. I didn't think too much of it at the time. But after taking out the speakers I noticed that someone had sloppily applied foam tape to the base of each speaker and that all 8 rubber feet had been removed (although the stickiness remained where they had been). This foam tape made them slightly unstable. Obviously someone else had returned these and your "refurbishing" process needs work. And here was I expecting to get NEW speakers, which is what I paid for.

And as if all this wasn't bad enough, yesterday Amazon.ca sent me an email flyer offering (amongst other things) the very same speakers (new) that I had paid $91+ at the great price of "save 63%" i.e. pay $49. Talk about rubbing salt in the wound.

I've purchased the audio-in cable and have started testing them as I finish writing this email, and so far (about 5 minutes) they are working, apparently fine. But I've been faked out once before (after 5 minutes), so the jury is still out.

I have to repeat that the decision to purchase these speakers has turned out to be ***BY FAR*** my worst ***EVER*** on-line shopping decision / experience.

Both Creative and Amazon.ca have forever tarnished their names for me. And ANTONLINE are nothing short of crooks in my opinion.

I did not initially take any photos of the speakers, however, since you've requested them I've take some today. But there isn't really much to show anymore.

Furthermore what you call "this latest details" is NOT anything new. It was reported to you by me back on May 1st, the day after the speakers arrived and the first day on which I could test them due to having returned MY audio-in cable in error with the defective speakers and thus having to go out and purchase a new one before 'installing' the speakers and discovering the problems.

I had meticulously removed the foam tape early on, which as I also mentioned in a previous email made the speakers unstable to my way of thinking. Also, I saw a couple of characters of the S/N not covered by the foam and wanted to record that. It was then that I noticed all 8 feet were missing. The circle bases where the feet should be were all sticky inside so apparently the feet had been there at some point.